Returns Policy
Birds are susceptible to disease and some of their illnesses can be very contagious. Due to this we can not accept returns. This is to protect the health of your Bird. If there is an issue with your order (damage, loss, etc) please contact us and we will make it right. Shipping charges are non-refundable unless it is our mistake. If there is shipping damage, please retain the packaging and take photos, the carrier will require inspection for insurance claims to proceed.
If you have an issue with an item, please Contact Us with your order number and details about the product.
Shipping
Currently we only ship in the United States.
Some items, especially bulk sized bags of food, require shipping via various carriers due to dimensional weight, etc. We reserve the right to switch carriers when needed, you will not incur any extra charges.
ALL FREE SHIPPING OFFERS ARE FOR THE CONTIGUOUS 48 STATES ONLY. WE CAN PROVIDE AN ESTIMATE TO OTHER DESTINATIONS.